We want you to be satisfied with every order. Returns or exchanges are not accepted for products that are free of quality defects once the packaging has been opened. Should any issues arise, the following outlines the return, exchange, and refund process.
Money-back guarantee
If you encounter any issues with the product, please contact our team within 30 days of receipt so we can discuss the best solution moving forward. We are happy to work with you to ensure your satisfaction.
Exchanges
An exchange is available only if the original product is defective, has been opened, and you possess the receipt, all within the 30-day return period starting from the original date of purchase.
Incorrect or missing items
If you receive the wrong item, find an item missing, or encounter any delivery issues, please notify us within 15 days of the order date, and we will resolve the matter for you. Please email us at aaywaayw@hotmail.com.
Damaged or defective products
Please inspect your order immediately upon receipt. If the seal is broken, the product is damaged, or you have received the wrong item, please contact us right away and provide a video and photos of the unboxing. Do not consume the product if it is damaged, unsealed, or shows signs of tampering.
Subscription Order
Requests for refunds or cancellations of subscription orders must be submitted at least 7 business days prior to the next scheduled shipment date. If a cancellation request is submitted less than 7 business days before the shipment date, we will be unable to process the cancellation or refund.
Questions?
Feel free to contact us at any time (aaywaayw@hotmail.com), and we will assist you in resolving the issue.